FREQUENTLY ASKED QUESTIONS 

We understand that investing in social media marketing can raise a lot of questions. Below are some of the most common queries we get from businesses like yours. If you have any other questions, feel free to get in touch with us directly. 

Q: WHAT IS INCLUDED IN YOUR MONTHLY PACKAGE? 

A: Our monthly package includes everything you need to keep your social media active and results-driven: 
 
A dedicated content creation day (4K video and professional photography) 
6 high-quality reels (up to 45 seconds, professionally edited with graphics) 
20 edited photos for social media posts and stories 
4 posts per week on Instagram and Facebook 
4 stories per week on Instagram and Facebook 
Community engagement (replying to comments and messages) 
Custom graphics for posts and captions 
Pre-scheduled content for your approval 
Monthly performance reports 
 
Our goal is to provide consistent, high-quality content that drives engagement and helps you grow. 

Q: HOW DOES THE PROCESS WORK? 

A: We follow a simple, effective process to ensure we’re delivering the best results for your business: 
 
Discovery Meeting: We learn about your business, goals, and audience to create a personalised strategy. 
Planning & Strategy: We develop a detailed plan that aligns with your marketing goals and integrates with your website and SEO. 
Content Creation: Our team captures photos and videos, creates engaging posts, and schedules them for you. 
Engagement & Reporting: We interact with your community and provide regular reports with performance insights and recommendations. 

Q: HOW LONG DO I NEED TO COMMIT TO YOUR SERVICES? 

A: We require a minimum commitment of 6 months for our monthly package. This allows us to develop and refine a social media strategy that drives results. After the initial 6 months, you can continue on a rolling monthly contract, which can be cancelled with 30 days' notice. 

Q: HOW DO I KNOW YOUR SERVICES WILL WORK FOR MY BUSINESS? 

A: At Lava Socials, we focus on delivering measurable results. Our approach is tailored to your business, and we track key metrics like engagement, reach, and conversions. We provide regular reports to show how your social media is driving growth. Plus, our proven strategies are built to feed the top of your marketing funnel, bringing more traffic and leads to your business. 

Q: WHAT KIND OF BUSINESSES DO YOU WORK WITH? 

A: We work with a wide range of businesses across various industries, including: 
 
Professional services 
Trades 
Estate agents 
Online businesses 
 
If you’re looking to attract more customers and don’t have the time or in-house resources to manage social media, Lava Socials is the perfect fit. 

Q: CAN I ADD EXTRA SERVICES OR CUSTOMISE MY PACKAGE? 

A: Yes, we offer a range of add-ons that allow you to customise your package: 
 
Add Posting on LinkedIn, TikTok, or X 
Mailchimp email marketing 
Additional weekly posts 
Set up and manage a TikTok Shop 
 
We’ll work with you to ensure your social media package meets your specific needs. 

Q: WHAT’S THE DIFFERENCE BETWEEN LAVA SOCIALS AND OTHER SOCIAL MEDIA COMPANIES? 

A: Unlike typical social media companies that only post ineffective pictures, Lava Socials integrates your social media strategy into your overall marketing plan. 
 
We focus on driving real results by feeding the top of your sales funnel, driving traffic to your website, e-commerce store, or prompting specific calls to action.  
 
Our content is not just creative—it’s strategic and measurable. 

Q: HOW DO YOU MEASURE THE SUCCESS OF MY SOCIAL MEDIA CAMPAIGNS? 

A: We track a variety of key metrics to measure success, including: 
 
Engagement rate (likes, comments, shares) 
Reach and impressions 
Click-through rate 
Follower growth 
Conversions and ROI (where applicable) 
 
We provide monthly reports that outline these metrics, along with insights on content performance and actionable recommendations to improve results. 

READY TO ELEVATE YOUR SOCIAL MEDIA PRESENCE? 

If you have more questions or want to discuss how Lava Socials can help your business, don’t hesitate to reach out to us!